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Ordering from oak-worktops.co.uk

Deliveries

There must be an able bodied person at the address to assist the driver in the unloading of the worktops.  We only undertake delivery to ground floor locations.  The delivery should be checked for damage within twenty four hours so that we can take appropriate action.  After this time oak-worktops.co.uk will not be held responsible for damaged goods.

Our deliveries are made in large vehicles.  It is the responsibility of the customer to advise oak-worktops.co.uk if there will be any problems with delivery, such as narrow lanes or low bridges.  Unusual situations may result in the need for a special delivery and additional costs.  This includes Saturdays and deliveries out side normal business hours which are Monday to Friday, 9am to 5pm.

oak-worktops.co.uk shall not be held liable for any costs resulting from late delivery due to factors beyond our control and these factors shall not entitle the customer to refuse delivery or cancel the order.

Terms and Conditions

Acceptance of order is based on the criteria listed below:

1. We will not accept any order until funds have been received in full and a clear balance is evident. Once payment has been received you will have an e-mail or telephone call to let you know. Our acceptance of your order will create a legally binding contract.
2. Items are subject to availability. We reserve the right not to supply customers at our discretion.
3. VAT is charged at UK standard rate.
4. Delivery costs are an additional cost. Delivery and prices are effective and valid in the UK only.
5. All images on our web-site and in our brochures are for guidance only and colour representation will depend on the equipment being used to view them.
6. Our samples should be treated as approximate examples only.
7. Timber is a natural product, slight movements and variations in colour and grain can occur.
8. We reserve the right to revise prices and details at any time without notice. If we list a product at the wrong price due to a typographical error or receive incorrect pricing from our supplier. We have the right to refuse or cancel any orders placed prior to a contract being made.
9. All prices are shown in British pounds sterling. All major credit cards are accepted. No transaction fees will be charged. The total amount you pay is the same regardless of method of payment.
10. Orders accepted may not be cancelled under any circumstances unless agreed in writing. We reserve the right to recover any costs incurred in the processing of the order to the point of cancellation.
11. Replacing worktops if incorrect due to an error made by the customer is left to our discretion. If we agree to replace the customer will be a charged a full collection fee and minimum restock fee 15% and not more than 40% of the price of goods.
12. Goods must be returned in the original packaging and taken care of like we do at our warehouse. Any credit will be evaluated by us once we have received goods back.
    No refund will be given if goods arrive late.
13. If the goods are delivered in error by us then we will collect the incorrect worktop/s and replace them with the correct worktop/s as soon as possible.
14. All delivered goods must be signed for as ‘UNCHECKED’ at the time of delivery. Worktops must be thoroughly inspected immediately and any defects damage or shortfalls must be reported within 24 hours. After this period we hold no responsibility for damaged or unsatisfactory goods.
15. We are not responsible for any loses incurred for late delivery, damage or incompetent fitting.
16. We do not give any compensation if the worktops are delivered damaged. If damaged and not satisfactory for use, we will replace them at the earliest possible convenient date.
17. The drivers delivery docket always must be signed delivery unchecked or unexamined. If this strict rule is not stuck to then the risk of the goods is passed onto you at the point of acceptance and no claims with regard to carrier damaged items can be entertained by the company.
18. Any problems should be noted on the delivery docket as Items Undelivered. We insure our deliveries for carrier loss or damage and as long as the delivery note has been signed we will replace the damaged or missing items at our earliest convenience.
19. Goods will not be left without a valid signature from a member of your household or business, who must be 18 years old or over. If no one is present at the premises to accept or sign for the delivery then the full, unsubsidised cost of delivery will be charged to you before re-delivery can commence.
20. We shall not be liable for any claims made in respect of costs incurred, whether direct or indirect, due to necessary additional time required to replace or repair damaged or faulty goods, delay in delivery or failure to deliver.
21. All of the above terms and conditions shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction over any disputes.
22. Any terms conditions is found to be enforceable as a matter of law, all other parts of these will not be affected and shall remain in force.
23. We shall not be liable where performance of any of our obligation to you is prevented, frustrated or acts of god. War other Hostilities, civil commotion, accidents, strikes, lock outs, trade disputes, acts of restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of us.

If you have any further queries please call 01209 717510 or e-mail us

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